RETURNS

We want you to be delighted with your purchase, but if you are not, you can return any item within 28 days of receipt, provided the products are returned complete, in perfect condition, original folding ,unused, unwashed and with their original packaging. We will pay for the return postage but the cost of the same will be deducted from your refund amount. 

We will be happy to issue a refund, which will go onto the original payment method used when you made your purchase. We are not able to refund any postage charges unless your item is faulty or damaged – please see below for details.

Unfortunately, we cannot offer exchanges for orders placed online. Please return your item/s by post By emailing us at info@theegyptiancotton.co.uk and we will send you a return label by email

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (gift card or e-gift card) to the value of the lowest-selling price for the returned goods will be offered. If the goods are faulty, a refund will be offered regardless of proof of purchase..

RETURNS VIA COURIER / POST

For courier or post returns, please ensure you complete and enclose the returns slip with the items you are returning. A daytime telephone number and email address is required in case we need to contact you about the return.

If you do not have a returns slip,  Please Send email to Info@theegyptiancotton.co.ukand make sure to include your order number on your returns slip – we cannot process your refund without it.

If you do not have a returns slip and are unable to download or print one, please include a letter with your return containing the following information:

• Your full name
• Order number
• Address
• Email address
• Daytime telephone number
• What you are returning and why
• Your customer number (if possible)

Email Us at info@theegyptiancotton.co.uk and we will send you a return label

 DELIVERY INFORMATION